Returns & Exchanges Policy
We want you to be 100% satisfied with your Paint By Munzy purchase.
If we made a mistake or your new artwork arrived damaged (we package everything securely to prevent accidents but it can happen from time to time), please contact us at firstname.lastname@example.org and we’ll make things right free of charge.
Items in new condition can be returned or exchanged within 15 days of delivery. Please note that original shipping charges are non-refundable.
To return or exchange an item please follow the steps below:
Include a copy of the packing slip or confirmation email from your order and note the new size or item desired.
Mail your return to:
Paint By Munzy
32 King Street North
Waterloo, Ontario N2J 2W8
Once your return is received, your new item(s) will be shipped out at no additional cost or we will issue your refund. Need help? Contact us for questions about making a return or exchange.